ORDERING FROM AMBER TECHNOLOGY

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ORDER PROCESSING

Orders placed though the Amber Technology website are despatched from our Auckland warehouse.

• Orders received before 12:00 PM (midday) will be processed for same-day shipping.
• Orders received after after 12:00 PM will be processed for shipping on the following business day.

FREIGHT CHARGES

Standard Orders:

• Orders valued over $250 ex GST: Freight-Free (excluding bulky or palletised items)
• Orders valued under $250 ex GST: Flat shipping fee of $20.00 ex GST applies

Dropship Orders:

• An additional $20.00 ex GST fee applies for all drop ship orders

Bulky Items, Fragile Freight & Palletised Orders:

• Projection Screens: $30 per screen (nationwide)
• Newline Displays: $150 per panel (nationwide)
• Primacoustic Products: $30 per order (nationwide)
• Palletised Orders: $30 per pallet (nationwide)
• Special Requests or Priority Shipping: Additional $50 surcharge (ex GST)

Note: For all bulky, fragile & palletised orders, please include the following information when placing your order, failure to do so may result in a redelivery fee:

• Name: of the person receiving the order
• Email address: for the contact receiving the shipment
• Phone number: of the contact receiving the shipment

ESTIMATED SHIPPING TIMES

• Auckland (Metro): Next-day delivery (excluding rural areas)
• North Island: 2-3 business days (excluding rural areas)
• South Island: 3-5 business days (excluding rural areas)
• Special Requests/Priority Services: Additional $50 surcharge (excluding GST)

Bulky Items & Palletised Orders: (Screens, Primacoustic, Bulk Shipping)

• Auckland (Metro): Next-day delivery (allow up to 2 days)
• North Island: 2-3 business days
• South Island: 3-5 business days (depending on location)

Displays & Sensitive Freight: (Newline panels & large fragile items)

• Auckland (Metro): 2 business days (allow up to 5 days)
• North Island: 4-5 business days
• South Island: 3-5 business days (depending on location)

IMPORTANT NOTES

• Delivery times are estimates and may vary depending on courier schedules, remote locations, and public holidays
• Rural areas may experience longer delivery times
• Special requests, priority handling, or additional services will incur an extra $50 ex GST surcharge
• Amber Technology reserves the right to alter freight charges at any time in response to changing market conditions or circumstances Amber deems to be exceptional

TRACKING

WARRANTY

STOCK AVAILABILITY

The availability of stock is communicated via the indicator of each product listing page.

• Available - means that reasonable stock is in our warehouse, ready for immediate shipment.
• Limited Stock - means that we have only a small number of items in stock.
• Out of Stock - means this item is currently unavailable for immediate shipment - orders placed for "Out of Stock" items will be fulfilled as soon as replacement stock arrives.
• Special Order – These products are not generally kept in stock in New Zealand. Lead times vary depending on country of origin, manufacturer stock levels, factory production schedules, and/or incoming shipment transit times. Please contact us for an estimated lead time.
• In Stock at Supplier - This status indicates the item is not currently in our New Zealand warehouse, but is available from our Australian supplier. This means the product can be sourced and delivered faster than a standard 'Out of Stock' item. The ETA will generally be shorter, making it a viable alternative to waiting for restock from international suppliers.

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