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PTZ Cameras

CAM550 Premium Conferencing USB PTZ Camera

Product Code: AF-CAM550

Brand
Aver
RRP $3,719.00
 
 
Unit of Measure
EACH

 
3 Year
Technical Specifications
Brands AVer
Native Resolution 4K
  • Details
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AVer CAM550


4K Dual lens PTZ Conferencing Camera

Product Specifications

Dual Camera

PTZ optical zoom lens

  • Image sensor: Sony 4K EXMOR, crystal clear in any lighting
  • Frame rates: (16:9) 4K 30fps; 1920 x 1080, 1600 x 900, 1280 x 720, 960 x 540, 848 x 480, 800 x 448, 640 x 360, at 60, 30, 15fps; (4:3) 1280 x 960, 800 x 600, 640 x 480 at 60, 30, 15fps
  • 24X Zoom*: 12X optical; 2X digital zoom
  • Wide field of view: DFOV 85°; HFOV 76°; VFOV 46°
  • Lens focal length: 3.9mm (wide) ~ 47.3mm (tele)
  • Lens F#: 1.8 (wide) ~ 2.8 (tele)
  • AE, white balance: auto, manual override via PTZApp 2
  • True WDR up to 120db: Superb backlight compensation technology for optimizing light balance in high-contrast conditions*
  • Minimum focus distance: 1.5m
  • Motorized Pan & tilt: Pan: ±170°;Tilt: +90° (up) -30° (down)
  • Preset number: 10 via IR remote, 128 via RS232

Secondary fixed lens (AI lens)

  • Image sensor: Sony 4K EXMOR
  • Frame rates and resolution set according to PTZ lens settings
  • Wide field of view: DFOV 95°; HFOV 78°; VFOV 50°

Features

  • Dynamic auto framing: secondary AI lens detects all participants, new participants trigger PTZ lens to dynamically frame all participants.
  • Preset framing tracks both preset area and speaker*
  • Simultaneous 3-way output: USB, HDMI and IP connections
  • Gesture control provides intuitive camera controls
  • HDMI Picture in Picture (PIP) function
  • Smart gallery** function offers great visibility for individual participant in the meeting room
  • Cableless access to meetings: Get rid of USB cable connections with AVer virtual USB streaming technology** (One RJ45 cable transfers IP streaming to USB.)
  • Audio tracking support: Integration with 3rd party ceiling microphone (Shure/Sennheiser) via AVer Preset Link** function

Connectivity

  • USB type-B 3.1 connector, backward compatible with USB 2.0
  • 12V/2A DC jack power adapter
  • Mini DIN9 for RS232 in & out connection (VISCA control panel and camera daisy-chain)
  • IP (RJ45)
  • HDMI
HDMI & PoE
  • HDMI 1.3: 1080p 30fps/ 60fps
  • PoE+: 802.3at


Video Format

  • YUV, YUY2, MJPEG
  • Network video compression format: H.264, H.265
  • Network protocol: RTSP, RTMP

USB

  • 3.1 Gen 1, backward compatible with USB 2.0
  • UVC 1.1 (USB video), UVC1.5*
*UVC1.5 utilizes a different platform environment and requires an extra FW upgrade. Please contact technical support for more details.

Control

  • IR remote control
  • VISCA/pelco P/pelco D via RS232 (128 preset points via VISCA command)
  • Remote side: VISCA over IP, IP (RJ45)
  • UVC plug and play
  • WebUI: Browser IP access via Chrome. (Not support IE)
  • OSD setting: HDMI out to TV monitor
  • PTZApp 2

Power Supply

  • AC 100V–240V, 50/60 Hz; Consumption: 12V, 2A
  • PoE+: 802.3 at

Free Applications for Meeting Collaboration (For Windows® and Mac® computers)

  • EZManager 2: Camera Central Management Software
    • Remotely group FW/SW upgrades, control the camera, and manage settings
  • PTZApp 2: Camera Settings Software
    • Smart gallery/Virtual USB streaming/Preset Link
    • View live video, participant metrics, and meeting-interval information
    • Enable Skype for Business far-end control
    • Upgrade firmware automatically/manually
    • Control the camera
    • Set parameters and adjust the camera image
    • View operation status, diagnose issues
  • EZLive: Broadcasting Software
    • Multi-camera real-time streaming, annotating, image capturing, and video recording

Environment Data

  • Operation temperature: 0 to 40°C
  • Operation humidity: 20% to 80%
  • Storage temperature: -20 to 60°C
  • Storage humidity: 20% to 80%

Dimensions

  • Package dimensions: 253(L)*253(W)*271(H) mm
  • Package weight: 4.8KG
  • Camera: 170.8 (L) X 190.5 (H) X 173 (D) mm/ 2.1kg
  • Remote control: 200 x 50 x 121mm/90g

Package Contents

  • CAM550 unit
  • Power adapter (10 ft/3 m)
  • USB 3.1 type-B to type-A cable (3m)
  • Remote control
  • Mini DIN9 to mini DIN8 RS232 adapter cable
  • HDMI cable (3 m)
  • Wall mount bracket and screws
  • QR code card
  • Tripod screw
  • Drill paper 

Optional Accessories

  • Mini DIN8 to D-Sub9 cable
  • Ceiling mount*
  • Foldable TV mount
  • USB2.0 type-B to type-A cable (5 m)
  • USB 3.1 Extension Cable (10 m/20 m/30 m)
*CAM550 is a dual lens camera and doesn’t support upside-down installation. For ceiling mounting, please purchase the AVer ceiling mount.

Security and Mount

  • Kensington lock
  • 1/4” tripod mounting screw
  • Camera wall-mount bracket included
  • Optional foldable TV mount
  • Optional ceiling mount

System Requirements

  • Windows® 7/10
  • MacOS X 10.7 or later
  • Google Chromebook™ version 29.0.1547.70 or higher

Hardware Specs

  • 3.2 GHz Intel® Core™ i5-4460 processor
  • 4 GB RAM or more
  • USB 3.1 port, backward compatible with USB 2.0

Compatible Applications

  • Zoom, Microsoft® Teams, Skype, Skype for Business, Google Meet, RingCentral, BlueJeans , Intel® Unite™, Fuze, Adobe® Connect™, CyberLink U Meeting®, Cisco WebEx® GoToMeeting™, LiveOn, Microsoft® Lync™, TrueConf, V-Cube, Vidyo, vMix, WebRTC, Wirecast, XSplit

Product Documents

ORDERING FROM AMBER TECHNOLOGY

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ARE YOU AN AMBER TECHNOLOGY ACCOUNT CUSTOMER?

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If you don't know or have forgotten your password, please reset it using this link: Forgot Password
If you need help with any login or site-related issues, please Contact Us
Your user ID is the email address that's recorded for your account.

ORDER PROCESSING

Orders placed though the Amber Technology website are despatched from our Auckland warehouse.

    • Orders received before 12:00 PM (midday) will be processed for same-day shipping.
    • Orders received after after 12:00 PM will be processed for shipping on the following business day.
We ship using Mainfreight & Bascik for Screens and NZ Post for all other orders. We deliver New Zealand-wide to residential, business but do not ship to PO box addresses.

FREIGHT CHARGES

Standard Orders:

    • Orders valued over $250 ex GST: Freight-Free (excluding bulky or palletised items)
    • Orders valued under $250 ex GST: Flat shipping fee of $20.00 ex GST applies

Dropship Orders:

    • An additional $20.00 ex GST fee applies for all drop ship orders

Bulky Items, Fragile Freight & Palletised Orders:

    • Projection Screens: $30 per screen (nationwide)
    • Newline Displays: $150 per panel (nationwide)
    • Primacoustic Products: $30 per order (nationwide)
    • Palletised Orders: $30 per pallet (nationwide)
    • Special Requests or Priority Shipping: Additional $50 surcharge (ex GST)

Note: For all bulky, fragile & palletised orders, please include the following information when placing your order, failure to do so may result in a redelivery fee:

    • Name: of the person receiving the order
    • Email address: for the contact receiving the shipment
    • Phone number: of the contact receiving the shipment

ESTIMATED SHIPPING TIMES

    • Auckland (Metro): Next-day delivery (excluding rural areas)
    • North Island: 2-3 business days (excluding rural areas)
    • South Island: 3-5 business days (excluding rural areas)
    • Special Requests/Priority Services: Additional $50 surcharge (excluding GST)

Bulky Items & Palletised Orders: (Screens, Primacoustic, Bulk Shipping)

    • Auckland (Metro): Next-day delivery (allow up to 2 days)
    • North Island: 2-3 business days
    • South Island: 3-5 business days (depending on location)

Displays & Sensitive Freight: (Newline panels & large fragile items)

    • Auckland (Metro): 2 business days (allow up to 5 days)
    • North Island: 4-5 business days
    • South Island: 3-5 business days (depending on location)

IMPORTANT NOTES

    • Delivery times are estimates and may vary depending on courier schedules, remote locations, and public holidays
    • Rural areas may experience longer delivery times
    • Special requests, priority handling, or additional services will incur an extra $50 ex GST surcharge
    • Amber Technology reserves the right to alter freight charges at any time in response to changing market conditions or circumstances Amber deems to be exceptional

TRACKING

We will email the tracking number for your shipment shortly after it’s been despatched. If you have any questions regarding shipping, please Contact Us.

WARRANTY

Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. All items purchased from Amber Technology will be covered under warranty. The duration and terms of this warranty are specified by the manufacturer unless otherwise stated. Warranty information is available on the individual product listings on this site. Refurbished items will include a 12-month warranty unless otherwise stated. For warranty repairs for all brands, please download our Service Form and email to service@amber.co.nz. An RMA number will be issued for the repairs to commence. Do not send stock before receiving an RMA number. Further instructions will be emailed to you following receipt of the form.

STOCK AVAILABILITY

The availability of stock is communicated via the indicator of each product listing page.

    • Available - means that reasonable stock is in our warehouse, ready for immediate shipment.
    • Limited Stock - means that we have only a small number of items in stock.
    • Out of Stock - means this item is currently unavailable for immediate shipment - orders placed for "Out of Stock" items will be fulfilled as soon as replacement stock arrives.
    • Special Order – These products are not generally kept in stock in New Zealand. Lead times vary depending on country of origin, manufacturer stock levels, factory production schedules, and/or incoming shipment transit times. Please contact us for an estimated lead time.
    • In Stock at Supplier - This status indicates the item is not currently in our New Zealand warehouse, but is available from our Australian supplier. This means the product can be sourced and delivered faster than a standard 'Out of Stock' item. The ETA will generally be shorter, making it a viable alternative to waiting for restock from international suppliers.

TECHNICAL SUPPORT

Please visit the Contact Us page to find out how to get technical support for your product.

RETURNS

Please Contact Us if you have received an item which has been damaged in transit or is otherwise not working correctly when you receive it. Subject to availability, we will arrange for a replacement item to be despatched and for the faulty item to be returned to us.